Privacy Policy
Last updated: March 1, 2026
Information We Collect
We collect information you provide directly, including name, email, company details, and usage data. For voice features, we process audio data in real-time and do not store raw audio recordings unless explicitly consented.
How We Use Your Information
We use your information to provide and improve our services, communicate with you, ensure security and compliance, and personalize your experience. We never sell your personal data to third parties.
Data Storage & Security
All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We maintain SOC 2 Type II certification and undergo regular third-party security audits. Data is stored in geographically distributed, redundant infrastructure.
Voice Data Processing
Voice data is processed using on-device and cloud-based models. Voice biometric data is stored as mathematical representations (embeddings), not raw audio. You can delete your voice profile at any time.
Third-Party Services
We use carefully vetted third-party services for infrastructure (cloud hosting), analytics, and communication. All third-party processors are bound by data processing agreements.
Your Rights (GDPR)
You have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. To exercise these rights, contact privacy@viwago.com.
Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request deletion at any time. Compliance-related data may be retained as required by law.
Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@viwago.com.